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These terms and conditions explain who can play, how bonuses and bets work, and what happens to your £ when you deposit, withdraw, or have a dispute. Check the rules for people who live in UK to see if they qualify, and make sure that your UK and account information match the standards for verification. If you know the important limits, what you can't do, and the settlement rules, you can avoid having your payouts canceled and play in a way that follows the rules.
If you want to use CSGOEmpire Casino, you must be able to legally gamble and agree to the Terms and Conditions. Access may be limited based on where you are, so it depends on the UK and regulations in that country. To protect players, stop fraud, and make sure payouts are legal, account verification and KYC (Know Your Customer) checks are used. You can usually quickly browse and make an account, but some actions might need to be checked out first.
Usually, you have to be of legal gambling age and not legally prohibited from gambling in order to be eligible. The operator may also refuse service if there are concerns about compliance, UK and residency signals that don't match, or signs that someone else is using an account.
You must be at least the minimum age in your area to legally gamble. Some players may not be able to register, deposit money, or withdraw money if they are in a legally restricted or blocked area. People should only have one account. Having more than one account or sharing an account can lead to restrictions, suspension, or extra checks. The platform may limit your gameplay until your information is confirmed or until you move to a region that allows it if your access changes because of compliance updates.
Tip: Make sure the information in your profile is correct from the start. It's common for withdrawal requests like 500 £ to be held up because of wrong name, date of birth, or address information.
Just when you sign up, before your first withdrawal, after a deposit like £100, or when your activity patterns point to a higher risk, you may be asked to verify your identity.
Documents usually need to be clear, valid, and unedited. You may be asked to resubmit or give more information if the information doesn't match your account profile. Use the same name for your account and documents, make sure the files can be read, and make sure your address document is up to date. If you deposit and withdraw bigger amounts, like £1000, you can expect stricter checks and maybe even more questions about who owns the payment.
When you create an account, you agree that the information you give is correct, up to date, and yours. You are in charge of keeping your profile information up to date so that communications about your account, security checks, and any identity confirmations that need to be done can be done quickly. For personal use only, registration is available. Open or use an account only if you are allowed to in UK and not if you don't meet the requirements. You may be asked to confirm your UK and where you live in order to help with compliance checks.
Each person can only have one account. This includes cases where two or more accounts have the same or similar identifiers or are linked by contact information, devices, payment methods, or network connections. It is not allowed to make multiple accounts to get discounts, get around restrictions, or change the results ofgames. If multiple accounts or accounts that are connected are found, the platform may limit access, suspend accounts, or close accounts. To make sure the policy is followed fairly and to protect other players, balances and activity can be looked at when needed. Accounts that use the same or similar personal information (name, date of birth, address, email, phone number, etc.) or that share the same devices, browsers, or login patterns may be flagged for duplication. Other signs include using the same payment method or payout destination across multiple accounts, sharing an IP address, or accessing multiple accounts from the same network environment more than once. If you think your account was mistakenly linked to another user, contact support right away and be ready to provide proof. This helps get rid of restrictions faster and lowers the chance that access will be interrupted. For your own convenience, don't make a new account if you already have one and can't get into it. You can get back to your old profile by using the account recovery options or asking for help.
You are in charge of keeping your login information and any device used to access your account safe. That includes friends and outside service providers. Don't give out your password, verification codes, or session information to anyone. If you successfully log in, anything you do after that is considered authorized. To lower the risk of someone getting in without permission, use a strong, unique password that you don't use on other websites. If you can, turn on extra security features like multi-step verification. If you're playing on a shared or public device, make sure you log out afterward. Alerts and password resets may be sent to your email account, so keep it safe. You shouldn't let anyone play on your account or "account boost." Right away, change your password, make sure your email is safe, and contact support if you think your account has been hacked. Sometimes, you might not be able to get in for a short time while the platform checks who owns the account and keeps your balance safe, even if it's £100 or more. Automatic security checks may be done if someone tries to log in more than once and fails, if their location changes, or if they bet in strange ways. These steps are meant to keep you safe and make sure that everyone can use the site fairly.
There are rules about how to claim bonuses on CSGOEmpire, what kinds of games count as eligible play, and when you can cash out your winnings. These rules are called "bonus terms." Before you start a promotion, look at the bonus window to see the exact percentage, the highest bonus amount, and any wagering requirements that come with it. Note that bonuses are not required. You don't have to meet any wagering requirements to play. You can just use your own balance. If you accept the bonus, you might not be able to do certain things with your account until the requirements are met. For example, you might not be able to withdraw money until the wagering requirements are met. As a general rule, welcome bonuses and coupon codes only work for new users, and they may need to make a deposit of at least £10 in order to qualify. Depending on the promotion, the bonus could be a match bonus that is credited after the deposit or another reward. The maximum bonus could be something like "up to £200." Promo codes can change the size of the bonus or unlock a different reward. They are usually used when making a deposit or in a special area for promotions. Only use official codes that have been shared on CSGOEmpire channels. Even if you enter a code, you might not be eligible if your account doesn't follow the rules of the promotion. Promotions may only be available to people who make their first deposit, to one person, household, or IP address, or they may only be available in UK, where some offers are not available.
The details of some promotions say that you can only start the campaign after making a deposit of £10, £20, or more. Cap on the bonus: The bonus might only be worth £200 even if you deposit £500. If a welcome bonus is tied to a first deposit, you might not be able to get it after making more than one deposit, or you might lose the bonus. To get more than one welcome bonus, making multiple accounts can also cause bonuses and winnings to be canceled. One example: You put in £50, and the casino matches it 100% up to £200. Your bonus is £50, which means you can now play with £100. Depending on the promotion, any wagering requirements may be applied to either the bonus or the deposit. They are explained below.
A wagering condition, which is also known as a playthrough requirement, says that you have to make bets that add up to a certain amount before you can cash out bonus funds. For instance, if the offer says you have to wager the bonus 20 times, and you were given a £50 bonus, you would need to make £1000 in qualifying bets to finish it. If you put down £50 and got a £50 bonus, you would need to make £2000 in qualifying bets in order to meet the requirement.
Not all games or types of bets count toward wagering. Some promotions might not allow low-risk bets, hedging, or other actions that are seen as abusing the bonus. It is possible for CSGOEmpire to take away the bonus and any winnings that come from it if they find play that is meant to lower risk while clearing wagers. Bonuses and other promotional rewards usually expire after a certain amount of time, and wagering must be done before the deadline. You may lose any remaining bonus balance and unfinished bonus progress if you don't finish the game by the due date. Withdrawals during a bonus period: If you withdraw your money early while the bonus is still active, it may cancel the bonus, reset your wagering progress, or lower your eligible winnings. It might be best to skip a promotion and play with just your deposit money, like £50 or £100, if you plan to cash out soon. Verification effect: To stop people from abusing promotional claims, they can be linked to identity checks. If more verification is needed, you might not be able to cash out your bonus winnings until the check is done and your account information is confirmed. Since welcome offers and promo code rules can change at any time, you should always check the terms and conditions of the promotion that are shown to you at the time you activate it.
Rakeback, Levels, and Rewards: The VIP and loyalty program rewards regular use of the platform by giving back some of the house edge as rakeback and giving you benefits as you level up. Your tier is usually based on how much you bet over time. This means that the more you play, the higher your rakeback rate and the better your redemption options. You can only get VIP benefits if you follow the rules, which include fair play requirements and making sure your account is eligible. If the platform finds that you are abusing promotions, your account is restricted, or you are being investigated, they may stop you from earning loyalty points, take away tier benefits, or reverse rewards even after they show up in your balance.
Rakeback is a return that works like cashback and is calculated based on eligible bets. Depending on your tier and the game's internal schedule, it is usually added to your account balance as you play or sent to you in installments. The platform can choose not to count some bets, refunded bets, voided rounds, or activity that might be related to suspected abuse when figuring out rakeback. Your play must be real and risk-based for rakeback to stay active. Rakeback can be changed or taken away for patterns that are meant to lower variance, like coordinated betting, "risk-free" cycling, or other strategies that are more about building loyalty than playing normally. Some of the most common rules for rakeback are: only settled bets count; canceled, voided, or refunded activity may not. Earnings rates can change based on level, type of game, and current rules of the program. Reward amounts can be changed if bets are later found to be irregular or connected to rule violations. Before you can claim or transfer a rakeback payout, you may need to reach a minimum redemption threshold of at least £10. When there are thresholds, they can vary by tier and may be changed at any time as part of routine program maintenance. Important: Any rakeback that has been credited may not stay available if later checks show that the activity in question was not eligible. A lot of bets placed over a certain period of time usually earns you levels and Tier Progression VIP levels. You can move up in levels continuously (as you hit targets) or periodically (levels reset after a certain amount of time). If the program resets, any benefits that were not claimed during the previous period may end when the new period starts. You may also lose levels if you don't use the platform for a while. This is called "tier decay," and it happens when you stop creating content. This helps keep tiers based on recent play instead of volume from the past.
As a VIP, you may get higher rakeback, access to special deals, faster customer service, and gifts or bonuses from time to time. It's up to you to manually claim some rewards in your account area, while others are earned automatically. If there is a claim window, missing it could mean that the reward is no longer valid. When VIP rewards are given as bonus funds, they may have specific wagering requirements and limits on how much can be cashed out. For instance, a £50 bonus might need to be wagered a certain number of times before it can be withdrawn. To stop abuse, the platform might also limit the amount that can be withdrawn from that bonus. The exact requirements can change between tiers and depend on the current VIP offer.
VIP benefits can only be used by the account that earned them, and they can't be given to someone else. If you use multiple accounts, share an account, or try to combine wagers from different accounts to get to a higher level, you could lose your VIP status and any rewards you've earned. Anytime, the platform can change the reward types, rakeback rates, and tier requirements. In some cases, the new terms may take effect right away, even for people who have already signed up. You might not be able to use all of the loyalty features if you are playing from UK. This is because of privacy laws in that country.
Payment Methods Accepted, Minimum Amounts, Fees, and Processing Times You have a few deposit options that will let you get to games and features quickly. It depends on UK, your bank, and the provider's risk checks what methods are available. Before making a deposit, make sure you are using a valid payment method and that your account is in good standing. Deposits made through third parties can be turned down, held up, or sent back to the source they came from.
Deposit Methods Accepted: CSGOEmpire helps a number of instant and almost instant deposit methods. The exact set in the cashier may be different depending on UK and the providers that are available. Payment cards are often accepted for quick deposits, as long as your card issuer lets you. It depends on your bank and the country you're in whether you can do online banking or local transfers. Blockchain-based cryptocurrency is available in many places and is processed with confirmations. When gift cards or vouchers are available, they are usually applied right away after being validated. Important: The cashier will always show you the methods that are registered for your account. Usually, if a method is missing, it's because of limitations in the area, limits on the service provider, or short-term maintenance.
The following lists the usual deposit minimums and processing times. When you pay, the cashier will show you the final charge.
| Type of Deposit | Minimum Deposit | Fees | Processing Time |
|---|---|---|---|
| Payment cards | £10 | Usually £0, may vary by issuer | Usually instant, up to 15 minutes |
| Online banking and local transfers | £10 | Usually £0, may vary by bank | Usually instant to 1 hour |
| Cryptocurrency | £20 | Network fees may apply (not set by the casino) | Usually 5 to 60 minutes (confirmations needed) |
| Gift cards and vouchers | £10 | Usually £0, may include provider fees | Usually instant after code validation |
Fees: CSGOEmpire may charge £0 for most deposit methods, but your bank, card issuer, or payment provider may charge their own fees. The blockchain network fees for crypto are set by outside parties and can change depending on how busy the network is. Processing times: If a deposit doesn't show up when you thought it would, first check the cashier for provider status messages, then check to see if your bank or wallet shows the transaction as completed. Usually, failed or canceled deposits go back to the source of the original payment. Depending on the provider, posting back can take up to three business days. Limits and minimums: The lowest amount that can be deposited can be different for each method and each user. Card deposits might start at £10, but crypto deposits might need £20 to account for how the network is set up. If your deposit is less than the minimum, it might be rejected automatically or won't be added to your account until the full minimum is met.
Limits, Processing Times, and Document Verification: Withdrawals on CSGOEmpire are only processed once your balance is enough to cash out and your account information matches the payout method you chose. If your money comes from game items, you might have to sell and convert them before you can withdraw it. Also, if you have any trades or chargeback risk holds going on, your cashout request might be held up. CSGOEmpire uses method-based limits, basic compliance checks, and verification triggers to make sure payouts are quick and safe. Think about these rules when you plan your cashout so you don't forget to do something at the last minute. Withdrawal limits are based on the payout channel and account status, as well as the processing time and verification phase. A common minimum cashout amount is around 10 £. Larger withdrawals may be limited per request and sent out in more than one payment. We will either process your request in stages or do more checks before giving you a large amount of money, like $5,000 £. Once approved, automated methods usually have the quickest turnaround times, coming in at just minutes to a few hours. In most cases, it takes longer, up to 24 to 72 hours, for first-time withdrawals, high-value requests, or things that have been marked for safety checks. When a payout is late, it's usually because of verification, an unavailable method, or a need to re-check who owns the wallet. You can be asked to verify your identity at any time, but it's usually done when you try to withdraw money for the first time, when something seems odd, or when you withdraw a large amount of money, like $1,000 or more. Checking the account helps make sure that it is yours and that you have control over the payout method. A valid government-issued ID and, in some cases, a selfie to go with it are needed for your identity to be checked. Proof that you own the wallet or account that was used to make the withdrawal. If UK and risk checks are done, they may ask for proof of your address or residency. For higher amounts, like when you withdraw $10,000 or more in a short amount of time, you may need to show proof of where the money came from. To avoid delays, make your first withdrawal a small amount, like $50 £, to make sure your payout settings are correct. Also, make sure your profile information is correct, and whenever possible, use the same method for deposits and withdrawals. A cashout request is often held up because of incorrect information, switching between methods often, or using a third-party wallet.
As long as the bet is placed correctly, the stake is confirmed, and the game round or event can be settled, all bets on CSGOEmpire are accepted. As soon as a bet is accepted, it's final. Any changes to the market, odds, or availability afterward won't affect the confirmed bet. It depends on the product that the official result from the game system, match data feed, or on-site game result is used to decide the settlement. Your bets may be canceled by CSGOEmpire if an outcome can't be confirmed because of a system error, missing data, or a messed-up round. You will get your original stake back. There are rules, odds, and settlements that are specific to each game. On-site games include casino-style games and internal modes. For games that run directly on the platform, your bet is settled by the result that was recorded in the history of the game round. The stake is usually returned if a round is stopped or the result can't be reliably found, unless the round history shows a valid completed outcome. markets for sports and e-sports. Even if the odds change right after you confirm your bet, the odds that are shown at that time are the odds that apply to that bet. After the official result for the market in question, like match winner, map winner, totals, or handicaps, settlement takes place. In the event that the official source later fixes the event data, CSGOEmpire may make changes to the settlement to match the official outcome. Jackpots, promotions that depend on how much you bet, and bonus rounds. When a game has a prize pool, multiplier, or other special feature, the round rules that are shown at the time of entry determine who can play and how the prizes are paid out. CSGOEmpire can either void the round and reset the stakes if there is a technical problem with the integrity of the round, or they can re-run the mechanic if a fair and verifiable replay is possible. As a general rule, accepted bets stand, which means that a player cannot cancel a bet once it has been confirmed. Source: the official market outcome or the recorded round history from the event site is used for settlement. Conditions for voiding a bet: If there are clear mistakes, invalid markets, missing results, or corrupted rounds, the stakes can be returned. When you lose your connection, you don't lose your bet; it stays live and settles on the final recorded outcome. Mistakes and wrong odds that can be felt. If a price is clearly wrong because of a technical or human error, like odds that don't match the market, CSGOEmpire may cancel the bets that were affected or settle them at the correct odds, whichever is appropriate. People make choices that are fair and reflect the prices that are expected to be paid in the market. Minimums, maximums, and the ability to bet. Minimum and maximum bets or payout limits are set by some games and markets. Your bet might be rejected or only partially accepted if you try to make one that is outside the allowed limits. It is only the accepted stake that is confirmed and can be settled when partial acceptance is supported. Backing up bets that don't go through. When a bet is canceled, the stake is returned to your account, and any winnings from that bet are taken away. Say you bet 100 £ on a market that is later canceled. You will get 100 £ back as a stake refund.
CSGOEmpire offers promotions and free spins to reward active players, but there are clear rules about who can get them, how long they last, and how they can be used. Check the banner ad and the terms that come with it before you sign up, as details like the minimum deposit, games that are eligible, and wagering requirements can be different from one offer to the next. To keep promotions fair for everyone, the casino may check that your account information and activity match the campaign's target audience. This could include basic eligibility checks like being available in UK and responsible play checks. According to the Terms, if any requirement isn't met, the bonus can be taken away and any winnings associated with it can be thrown out.
For most promotions, you have to meet certain requirements before you can get the bonus, cashback, or free spins. A lot of the time, you have to opt in and do the qualifying action during the promo window, not before or after it. Your account must be active and in good standing, with no restrictions and no duplicate profiles that conflict with each other. Regional Eligibility: Some offers aren't available in some areas because of rules set by the government, such as restrictions related to UK. As part of a promotion, you may have to make a minimum deposit (for example, deposit £20) or bet a certain amount of money before you can get your rewards. Game contribution: Free spins usually only work on certain slot games. Other games may have different wagering requirements or be excluded. High-value bonuses, like a bonus of up to £200, may lead to extra checks being done before the bonus or winnings are given out. If there is a wagering requirement for a promotion, it must be met within the time limit given. The system may take away your bonus and any winnings linked to it if you cash out, reverse transactions, or lower your balance below the required level before meeting the wagering requirements. Earning free spins: After qualifying, free spins are usually given automatically, but sometimes you have to claim them yourself on the promotion page. Any wins from free spins could be added to your bonus balance and are subject to the wagering requirements and maximum cashout limits that come with that offer. Difference between bonus balance and real balance: When both are present, bets are usually placed using bonus balance first, or in the order set by the rules of the promotion. As long as the bonus is active, wagering requirements, maximum bet limits, and games that can be played can vary. Practical tip: If an offer has a maximum bet limit, don't go over it during any spin or round. If you bet more than the allowed amount, you could lose your bonus, even if the rest of your play is legal. Confirming your identity: Only the registered account owner is eligible for promotions. If the casino finds any problems or strange patterns related to your identity or where you are, it may ask for more information, such as proof of your UK if it is needed for eligibility and compliance. When you get a £50 bonus with a 30x wagering requirement, you would need to make £1500 in eligible bets before you can cash out the bonus. This is just one example of how wagering works in general. More than one promotion: Unless the promotion says it's okay to stack, you can usually only have one active bonus at a time. When you start a new offer, the old one may be canceled, including any wagering that is still open. There may be limits on promotions based on time, number of claims, or users. A campaign can also be stopped, extended, or taken away by the casino if they think it's necessary for risk or integrity reasons. To be fair, rewards are only given if you play in a way that stays true to the offer, even if you meet the requirements. You can be punished by the rules below if you try to cheat on the requirements, wagering, or eligibility. Responsible play limits: If you have these limits set on your account, they might make it harder for you to get certain promotions or finish wagering on them. If this happens, the promotion may end before it's over without giving any money back. Some bonuses have limits on how much you can cash out. For example, £500 is the most you can convert or withdraw from bonus-derived winnings. When the bonus is over, any amount over the cap can be taken away. Deposits and payment methods: Some promotions only work for deposits made with certain methods or don't accept certain types of funds. If you need to make a minimum deposit, say £25, you must do it all at once unless the terms say otherwise. Players can talk to the casino by email or inbox where it's allowed, which may include promotional messages. It's possible that you won't get invite-only deals if you choose not to be marketed to, but public deals may still be available on the site. Offers that can only be used once: Welcome packages, first deposit bonuses, and other limited campaigns like these can only be used once per person, household, IP address, device, or payment method. The casino may not pay out the bonus or any winnings related to it if duplicates are found. Currency conversion: If the casino sets limits in a base unit, they may use an equivalent amount in your account currency. See the number thresholds in the promotion terms every time you opt in to make things clear. Help make things clearer: If something in a promotion goes against general rules, the specific rules of the promotion usually take precedence for that campaign. If you aren't sure, check before you play to avoid breaking the rules by accident.
Free spins and promotions only last for a certain amount of time. You will lose any unused bonus money if you don't claim, use, or complete wagering within the time limit. If you don't claim some offers within a certain amount of time, like 24 hours, the bonus will be taken away. Free spins expiration: Free spins can end quickly, and you won't get your money back for unused spins after the timer runs out. If you don't meet the wagering requirements by the due date, you may lose both the bonus money and any winnings that were linked to the bonus. If you ask for a withdrawal before meeting the wagering requirements, try to transfer money in a way that isn't allowed, or your account gets locked because of compliance checks during a promotion, you may also lose your bonuses.
The CSGOEmpire takes bonus abuse very seriously. Any action that tries to get an unfair edge from promotions, free spins, or wagering rules could lead to the cancellation of bonuses, the seizure of bonus-derived winnings, account limits, or any other action allowed by the Terms. One behavior that isn't allowed is multi-accounting, which means making or using multiple accounts to get the same promotion more than once. arbitrage and risk-free betting: using strategies to make sure you make money with little risk, such as hedging across games or outcomes when it makes sense to do so. Unusual betting habits, like placing very big bets compared to normal play while using a bonus, or changing stake sizes to take advantage of the bonus terms. Exploiting mistakes means taking advantage of technical problems, mistakes in pricing, or wrongly giving bonuses instead of telling someone about them. Paying by depositing money to qualify and then taking it back, or using repeated deposits and withdrawals to get rewards. When people work together to get the most out of a bonus in ways that weren't intended by the promotion, this is called collusion. As soon as the casino notices any fishy behavior, it can hold on to withdrawals while it looks into the matter and ask for more proof. If abuse is proven, the casino can cancel active bonuses, take back any winnings from the bonuses, and stop people from using the bonuses in the future.
You can add money to your CSGOEmpire balance using supported cryptocurrencies. The smallest and biggest amounts you can deposit depend on the coin, the network, and the status of your account. Before you send money, you can see the exact limits and any network fees on the deposit page. Always use the network that is shown on the cashier screen. If you send money through the wrong network, you could lose it and not be able to get it back.
Withdrawals are sent to the address you give us in the cryptocurrency you choose. Type in the amount, make sure the address is correct, and do any security checks that are asked of you. How long it takes to process depends on internal checks and confirmations from the blockchain. You might not be able to get your money out right away if your account information doesn't match the address where the withdrawal is going or if responsible gaming checks are done. Check your address again, because once a crypto transfer is complete, it can't be undone.
Customers can choose not to use bonuses and promotions, and they come with rules that are explained when they are activated. These rules include games that are eligible, the highest bets that can be made while wagering, and when the bonus expires. Bonuses may have limits on how much you can cash out of bonus winnings. If we find bonus abuse, multiple accounts, chargeback risk, or the use of strategies that aren't allowed, we may take away the bonus benefits and any winnings that come from them. Read the promo card carefully before you play to find out the exact wagering multiple and any game contribution limits.
We may ask for proof when you sign up, before you make a withdrawal, or whenever we need to make sure the account is owned by the right person as part of compliance checks. A photo ID from the government, proof of address (within the last three months), and sometimes a selfie or proof of where the money came from for bigger withdrawals are required. Document needs can be different depending on the UK and UK. Only the named account holder can use an account; if the information doesn't match, withdrawals may be delayed or blocked until the problem is fixed.
In UK, access is based on the laws there. It's up to you to make sure that where you live doesn't stop you from playing casinos online. We don't let people from certain places access, and we may suspend accounts that try to get around location controls. You can use the same account to log in from your phone's browser. To keep your account safe, use a unique password, avoid using shared devices, and never give out your login or recovery information to anyone else. Anyone who shouldn't have been able to get in should change their password right away and contact support to stop withdrawals.
Only an account you control can be withdrawn from, and you may need to prove who you are and your payment before the withdrawal is approved. To ask for a withdrawal, make sure that the information in your profile matches what's in your documents and that the owner of the deposit method can be verified if needed. We do anti-money laundering and security checks on some transactions, like cashouts of higher value, suspicious activity, or repeated failed attempts to withdraw money. The lowest and highest amounts you can withdraw depend on the method you use and the currency. You can see the exact limits on the cashier screen before you confirm. You must confirm that you are allowed to use our services according to the laws in your country and our list of restricted jurisdictions before you can access; accounts from these places may be blocked and withdrawals held until verification and compliance checks are finished. To get your money faster, finish your Know Your Customer (KYC) early, use the same deposit and withdrawal methods every time, make sure your email and phone number are verified, and stay away from shared or third-party wallets.
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